An Online Backup Service is an Internet-based
service that allows computer users to routinely
backup and recover their important data using a
secure and trusted server on the Internet. If you
use your computer to create and save valuable data
for business or personal reasons, you should make
some type of backup of your important data to
prevent a total loss in the event of any kind of
system failure or human error. Simple data backup
can be done by saving your data to multiple
locations, copying the data from its original
location to removable media, another hard drive, or
another computers hard drive on the network. To
make this task easier, specialized programs known as
Backup Software exist to aid users in regularly
making a backup copy of their data. Since some users
are not interested in managing the tasks necessary
for maintaining their own backups, a new breed of
backup software was created, known as Online Backup
Software. Online Backup software is designed to
routinely copy your important files to a private,
secure location on the Internet by securely
transmitting your data over your existing Internet
connection.
If you
have a working Internet connection on your computer,
you can use NesTECH's Online Backup Service to keep
your important files safe from disaster on a daily
basis. Check the
pricingof our Online Backup Service.
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I have a slow
Internet connection, does it make sense for me to
use Online Backup?
Depending on the speed of your connection and the
size of your backup, your initial backup over the
Internet may take several hours or even days. Many
people with large backup sizes and slower Internet
connections will often run their first backup over
the weekend. Once the first backup is completed,
each subsequent backup is usually a small amount of
data that can be backed up in just minutes over a
slower dialup connection.
Our
software can also resume a canceled backup, so you
can start the backup during your slow times and
cancel it during your busy times. The next time you
start the backup, it will pick up from where it was
canceled until the entire backup is complete. to top
What files should I
select?
Since your entire hard drive is likely to be much
larger than the amount of storage you have purchased
on the backup server, you should be selective in the
files that you choose for backup. In general, you
can avoid backing up any programs that you can
reinstall from a purchased CD, such as Microsoft
Office (Word, Excel, etc.). Why pay for storage for
"stuff" you can easily re-install? Try to focus your
selection on things like your "My Documents" folder
and data files of your important programs like
accounting, income tax, contact management, graphics
etc. Your online backup software comes with
predefined filters, which allow you to automatically
select categories of files without knowing where all
the files are located. Check the online help for
Filters to learn how they can be used. to top
What happens if I
exceed my quota?
In most cases, your account will allow you to exceed
your paid storage quota on the backup server. If you
exceed your quota, it is likely that a message will
pop-up on your screen to notify you that you have
exceeded your quota and you are likely to incur an
additional charge for the additional storage used.
Check your pricing plan to determine the costs for
additional storage. Currently, additional storage
costs $25.00 per month for each additional 1000 MB
over your paid storage quota. to top
How do I delete files
from the Backup server?
In order to control how much data is stored on the
online backup server, your online backup software
allows you to view all of the data stored on the
server and selectively remove files from the server.
To view the data stored under your account, run your
online backup software and click on the folder tab
labeled "Restore". In the left windowpane,
Right-Click on the Desktop icon and select "Get
Volume List from Server". This will show you each
computer that has been backed up to your account.
Now you can navigate the folders to see what data is
stored on the server. To delete files, click on the
button with the Red "X" to enable the Delete Files
mode. Mark any files you wish to delete by clicking
your mouse in the empty box next to the file(s) you
wish to delete. Click the "Delete Files Now" to
issue the command to delete the selected files from
the server. WARNING: Once a file is deleted from the
server, it can no longer be restored. to top
Can I backup more
than one computer to my account?
Yes. We allow you to backup any number of computers
to your account. You only pay for the storage space
that you use. Your account should already be setup
to allow you to backup several computers. If you
have any problems backing up more computers to your
account, simply call or E-mail (support@backupnation.com)
technical support to request additional computers on
your account. to top
Should I also have a
local backup in addition to my online backup?
It's up to you. Users that want an added level of
protection may perform local backups in addition to
their online backup. Local backups can allow you to
backup ALL of your files, while the online backup is
a great way to automatically store your critical
files off-site. When it comes to your important
data, you can never be too safe. Since everyone has
different needs, you'll find a wide variety of
backup software and services available to help you
find the one that best fits your needs. to top
What is the Personal
Recovery CD?
The Personal Recovery CD is a service that we offer
which copies all of your data from our servers onto
CD(s). This allows you to restore the archive of
your data from a CD without requiring an Internet
connection. This is great for keeping long-term
archives of your data or restoring large amounts of
data without connecting over a slow Internet
connection. When the Personal Recovery CD is
ordered, it includes all of your account data. Each
CD holds approximately 650 MB, so accounts with more
that 650 MB of storage will require multiple CDs. to top
How do you calculate
my billing?
Monthly Billing Customers - On a monthly basis, we
will compare your pricing plan to your actual
storage usage and determine your costs for that
month. If your storage usage is below that amount of
storage provided in your base plan, no additional
charges will be processed. If your storage usage is
greater than your base plan amount, an additional
charge is calculated based on the additional
increments of storage space needed to accommodate
for your storage usage for the month. A new
calculation is performed every month to determine
the billing total for that month.
Monthly Billing Example:
Base Plan: $50 per month for up to 2GB (compressed)
of storage;
after 2 GB (compressed) of data the cost is $25 for
each GB.
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How can I get a
receipt for the services billed to my credit card?
We will email your receipt to you via email when
your account is charged for the services. to top
How do I change my
billing information?
You can use your Username & Password to log-in and
then change your credit card and other billing
information on the site. to top
How do I cancel my
online backup service?
We never like to see anyone cancel their online
service, but in the event you must cancel your
service, please
call us at (800) 969 -1949 and speak with customer
care agent regarding the cancellation of your online
backup service. Once an account is canceled, the
data may be permanently deleted, so if you want a
copy of your backups, please consider a Personal
Recovery CD prior to cancellation. If you wish to
cancel your account via E-mail, send a message to
info@backupnation.com and please provide
your complete contact information including address,
phone & E-mail along with your Username and Password
for the online backup service to top
What do I do if I
have trouble connecting to the server or performing
a backup?
During business hours (9am - 8pm EST) you can call
our technical support group for assistance. You can
also view the technical support section
of our web site for some helpful information. to top
Can I backup open and
locked files with the online backup software?
A. In the case of many backup software programs,
files and databases that are in use during the
backup may not get backed up successfully because
they are locked to prevent any other program from
altering the data. To solve this problem, NesTECH's
Online Backup can be used with the optional Open
File Manager program to make sure that these open
and locked files get backed up successfully. to top
What is a FastBIT
backup?
The FastBIT patching process is the core
technology behind our speedy backup service. The
patching process involves the comparison of two
different versions of the same file and extracting
the differences between the files. When the
differences are extracted from the two files, they
are saved into a new file and compressed into what
is known as a Patch. The patch file is often 85% to
99.9% smaller than the file which the patch was
extracted from originally. In
order to perform a FastBIT backup, the software has
to backup the files 3 times: the first backup is a
full, the next backup will perform an incremental,
and the third performs the first FastBIT backup. to top
